PRIVACY POLICY

Introduction

UMKLOGIX regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all UMKLOGIX users/customers and conforms to Australian internet privacy standards. If you have questions or concerns regarding this statement, you should first contact UMKLOGIX.

Collection of Information

In order to use the UMKLOGIX website and specifically during the registration and purchasing process, we require information from you in order to provide our services. The information required includes the user’s Email, full name, phone number/s, and street and/or billing addresses.

All correspondence may also be collected and stored, particularly in regard to sales, support, and accounts, including Email. Any information collected by UMKLOGIX is also collected via correspondence from you or your company via the telephone, Email, mail, fax, or directly through our website.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Use of Collected Information

Any details collected from UMKLOGIX customers are required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references and to assist in our staff development.

Security and Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, the information is encrypted using secure socket layer technology (SSL). Credit Card details are simply passed on to 3rd party payment processor in order to be processed as required. We never permanently store completed Credit Card details.

Our store/website and all the data that includes customer information, account, and order details are hosted and stored by a PCI-compliant BigCommerce e-commerce platform.

Despite all the security measures taken by our store/website service providers like BigCommerce and payment processors, we believe that no method of transmission over the internet or electronic storage is 100% secure.

If you have any questions about security on our Website, you can email us at sales@umklogix.com.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete, or deactivate it by emailing us at sales@umklogix.com or by logging in to your account from ‘My Account’ link on our website for limited modifications.

Cookies

A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our websites. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience.

Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you that includes contact information (such as name, Email, and postal address), financial information (such as credit card number, expiration date, credit card copies), photo identification and utility bills. We use this information to approve/fill your orders and for billing purposes. If we have trouble processing an order, we will use this information to contact you.

Communications

UMKLOGIX uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@umklogix.com. Users have a choice of receiving newsletter/promotional mailings during the registration process.

Third Parties

UMKLOGIX may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
UMKLOGIX does not share any information with third parties for any unknown or unrelated uses.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Australia and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the UMKLOGIX site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names https://umklogix.com and https://umklogix.com.au. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Changes to Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owner/s so that we may continue to sell products to you.